Can’t Connect

kmaloney

I am trying to start a Session on a brand new iPad and I'm getting the error message "Not ready. Please check your connection." A red dot shows on the left of the message. I have a free account and only use Teamviewer to help a friend. Any ideas how to fix it?

My iPad is connected to the internet, so that’s not the problem. Is there some other kind of “connection” I need to check?

I’ve been successfully using Sessions on a MacBook Pro for several months with the same free account.

Any help would be great, thanks!

marshray48

check your connection error while trying to initiate a TeamViewer session on your new iPad, despite confirming a working internet connection, there are several troubleshooting steps to consider. Firstly, ensure that you have the latest version of TeamViewer installed from the App Store, as updates may resolve compatibility issues. Restart the TeamViewer app on your iPad to refresh the connection. Verify your iPad's network settings and check for any firewall or security software that may be hindering TeamViewer's access. Confirm that you are using the same TeamViewer account credentials on both your iPad and MacBook Pro for consistency.