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running man disabled windows 10

Hi,

I'm trying to access a remote computer Windows 10 but the running man icon to send ctrl alt del is disabled,

Could you help me please?

thanks!

Nacho

 

 

 

Comments

  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @NachoMitica

    maybe this a setting made on your TeamViewer client's partner. 

    Your interlocutor should have set up his client so NOT to allow full access to the machine (this is a correct setting, in my opinion... of course if you aren't the owner of both devices)

    Find out more about setting up some details in this document

    This is what happens: Your partner has requested to validate all incoming requests. After validating your initial access, the operating system went into "screen look" because it is set up so. At this point, the button for sending the SAS (secure attention sequence) combination is no longer usable (disabled).

    I hope it's useful

    Regards

    Domenico Langone
    MCSD: App Builder
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  • Hi @DomLan,

    Thank you for your quick response!

    The problem was that teamviewer wasn't installed, I was using the option "Run only (one time use)" so after installing it the option to send ctrl + alt + del is enabled xD,

    Thank you very much!

    Nacho