Problem with logging into the app!

Medynskiy · 2024-01-08T10:06:21+00:00

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Problem with logging into the app! Both the new and old interfaces are affected! There's also an issue with the mobile version on iPhone. When trying to log into the app, the following message appears:

TeamViewer

An error occurred while logging into your account. Please try again.

I can access the web version without any issues, but I can't connect to clients. The connection process goes on indefinitely.

😣

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Valeria2

Hi @Medynskiy ,

Thank you for your message.

Unfortunately, we are currently experiencing technical problems in parts of our network. Our technicians are already working on this problem.

Further details can be found on our status page:

https://status.teamviewer.com/

We will inform you there in real time as soon as the problem has been resolved.

We would like to apologize for any inconvenience caused.

Have a nice day!

Valeria

All comments

Valeria2

Hi @Medynskiy ,

Thank you for your message.

Unfortunately, we are currently experiencing technical problems in parts of our network. Our technicians are already working on this problem.

Further details can be found on our status page:

https://status.teamviewer.com/

We will inform you there in real time as soon as the problem has been resolved.

We would like to apologize for any inconvenience caused.

Have a nice day!

Valeria

will40

I see this is still an issue logging in from my iPhone. Has this been repaired?

My laptop or iPad works just fine

I need to know what progress is being made before I renew my annual subscription coming up soon.

Ying_Q

Hello @will40,

Welcome posting in the Community!

Can you tell us what happened with the logging issue on your mobile please? Did you see any error messages on TeamViewer?

Best,

Ying_Q

Chem_GR

The iOS app is not working for me. I log in and it does not stay logged in from one screen to the next on the app, so there is no functionality. I even wiped my phone as this app is critical to my work and it still does the same thing-not retaining login.

MichaelWR90

Since no one from TeamViewer seems to be addressing this; I found my solution. Check your licenses on the web portal and make sure you remove any old installations and then log in to TeamViewer again.