Our subscription was automatically renewed in November without explicit confirmation from our end to proceed with the renewal.
We have engaged in discussions with a representative named Eric regarding this matter. Despite our efforts to reach an amicable agreement, Eric is moving forward with closing the ticket and enforcing the payment for the entire year's subscription.
This approach is particularly concerning, as we were unaware of the auto-renewal policy until the previous year and ceased using the application since the final quarter of 2023 as it no longer meets our needs.
Given these circumstances, we are earnestly seeking to negotiate a fair resolution, considering the service has remained unused since its automatic renewal.
Ticket (modified following the User Guidelines)