Order Under Review No License Activation Email

Shappellz Posts: 1
edited March 20 in Licensing

I have been waiting hours for my license activation email and still have not received it. I was able to set up the customer portal. I received an email saying that my order is under review as my information needs to be verified. The email asks me to reply to it, but my replies are rejected. I cannot submit a ticket for customer service. I need to activate my license ASAP. Please help


  • Nadin_W
    Nadin_W Posts: 660 Moderator

    Hello @Shappellz,

    Thank you for your post. We are sorry to hear about this.

    Please know that we are unable to assist with these questions here in the Community.

    Our support team would be best suited to assist in discussing your case

    You can reach out to them using local numbers found on our homepage.

    Thank you for your understanding.



    German Community moderator 🖤 Moderatorin der deutschsprachigen Community