Not able to update

Tazmanian

Hello,

On one PC i'm using TeamViewer Version 12.0.81460
I got the notification that there is an update to version 12.0.81460.

However when I try to update I receive the following error:
There was an error when trying to update TeamViewer.  Take a look at the logfiles.

This is the logfile:
2017/09/05 16:44:19.151 12140 6532 G1 UpdateBase::StartUpdate(): Start minor update... (UpdateType=2) (TargetModule=1
2017/09/05 16:44:19.152 12140 2064 G1 UpdateBase::StartVersionFileDownload(): Start download of version file...(Version : 3.0, Channel: 1 )
2017/09/05 16:44:19.152 12140 4300 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/09/05 16:44:19.289 12140 4300 G1 UpdateBase::OnDownloadFinishedVersionFile() Version file successfully downloaded.
2017/09/05 16:44:19.290 12140 4300 G1 VersionFileHandler::CheckVersionFile(): Found version "12.0.83369"
2017/09/05 16:44:19.290 12140 4300 G1 VersionFileHandler::CheckVersionFile(): Found version "sFNsVuoUqPkW485RY3xVqA=="
2017/09/05 16:44:19.291 12140 4300 G1 VersionFileHandler::OnDownloadFinishedVersionFile() major='' minor='12.0.83369'
2017/09/05 16:44:19.292 12140 4300 G1 UpdateBase::ShowUpdateSelectionBoxAndGetResult: update ad is shown
2017/09/05 16:44:20.449 12140 8852 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/09/05 16:44:33.200 12140 8852 G1!! UpdateBase::OnDownloadFinishedUpdateFile - CInetDownload::ThreadRun - ErrorReceiveResponse 12002
2017/09/05 16:44:33.202 12140 8852 G1 tvhelper::CThread::weakJoin - thread {Not-any-thread} has succesfully detached itself

Anyone who can tell me what is wrong and how I can update again?

TedETGbiz

Was having this issue on a Win10 Pro x64 workstation-- trying to upgrade from TV 12.x to 13.x  The log file showed similar results to the above.

1. Uninstalled TV v12.x on PC, being careful to leave the settings file

2. Used web browser console to reinstall TV v13.x - now working fine.

Unfortunately, this is not a good solution in production because support tech must talk the client through the process (blind - unless client has a video chat app. available).

Don't know if TV supports scripted uninstall (leaving settings) and reinstall, meaning it can be done silently w/o client intervention.