Hi @radhagopi , Welcome to our Community and thanks for your question!
Please make sure both sides of the connection are using the newest version of TeamViewer. The steps to update Teamviewer can be found in our article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/download-and-installation/update-teamviewer/
If the issue persists, please provide us with more details (e.g. the device's OS, the error message, or further details of the issue).
I'm looking forward to your reply! 🙋♀️ Best, Carol
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