won't connect

Ellen6200

it won't connect it just hangs and the update said it would fix the problem and it didn't should I uninstall the program

Valeria2

Hello @Ellen6200

We are sorry you are having issues with TeamViewer.

We suggest you uninstall TeamViewer by following the steps describes in the link Uninstall TeamViewer Remote on Windows.

Once done, we invite you to download the latest version available on our website, make sure you have logged in with the correct credentials, and try again.

Please keep us posted on the results.

Have a nice day.

Valeria