How do I CANCEL my free trial?

billwildbill2001
billwildbill2001 Posts: 1
in Account

I need help with my free trial account on Canceling it. Please help

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Answers

  • Akiho
    Akiho Posts: 1,373 Moderator ☑
    edited July 25

    Hi @billwildbill2001,
    Thank you for reaching out to the Community.

    If you are able to access a TeamViewer customer portal, please try to raise a request via the customer portal.

    Should you encounter any issues while accessing a customer portal, please reach out to our Customer Support team directly for further assistance.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • voltag00
    voltag00 Posts: 4

    I was suspected of commercial use. I submitted my reset and have been approved TWICE that account is indeed a personal use account. Before I did the reset, I did the business trial for my account so that I could continue to use teamviewer while they took the time to look into resetting my account. Now I get this error connection, (see photo). I need help figuring out how to get this stupid business trial license scrubbed from my account. I've called teamviewer on the phone and been told that they took it off for me. They obviously didn't. I guess they lied. Please give me a solution so I can get back on teamviewer.

  • Hobbs_72
    Hobbs_72 Posts: 3
    edited August 13

    How do I CANCEL my 30 days trial

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