Licence and Invoicing

saerdna223_ · 2024-08-16T20:42:35+00:00

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Hello, I have purchased a license and the amount has been charged to my account. However, when I try to access the invoice, I'm told that I'm using a free license. For this reason, I'm also unable to download the invoice. Since I'm registered as a free license user despite having made a payment, I can't open a ticket and had to register on this forum instead.

Please open an appropriate support ticket for me, as I need the invoice.

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Accepted answers

Akiho

Hi @saerdna223_,
Welcome to the Community and we are sorry to hear about the inconvenience with the onboarding process.

Please know that it is required to activate the TeamViewer license and customer portal separately after purchasing the TeamViewer license.

A licensed TeamViewer account is necessary both for submitting a support ticket and for establishing licensed remote connections.
Additionally, activating the portal grants access to the Customer Portal, allowing you to manage your customer data, invoices, and subscriptions.

Could you please check your email inbox, including the spam folder, to locate the activation link in the purchase email from TeamViewer?

Once you can confirm the activation links, you are ready to take the activation procedures:

TeamViewer Customer Portal
License Activation Guides (Please visit the article and select the TeamViewer license that you purchased to find a suitable activation process with your license)

Hope you find this helpful.

Please keep us updated on how this goes.

Best,

Akiho

All comments

saerdna223_

Hello Akiho,

thank you for your reply.

I have one activation E-Mail, but when I click on the link, i get the message, that it is invalid. I have another E-Mail which asks me to register to the Newsletter, which I don't think is necessary, right?
So sadly I still can't access the portal since i don't have the invoice, neither a license, because Teamviewer is still saying my license is free.

Since this is taking up a lot of time, is it possible, to just receive my one invoice via Mail and Delete my Account afterwards?
I just need the invoice for my taxes…

Kind Regards,

Saerdna

Akiho

Hi @saerdna223_ ,

Thank you for checking the email inbox.

In such cases, we kindly ask you to contact our Customer Support team via phone or chat for further assistance, as we are unable to assist with any licensing/ invoice issues in the Community for security & privacy purposes.

We appreciate your understanding in this process.

Best,

Akiho

Hi @saerdna223_,
Welcome to the Community and we are sorry to hear about the inconvenience with the onboarding process.

Please know that it is required to activate the TeamViewer license and customer portal separately after purchasing the TeamViewer license.

A licensed TeamViewer account is necessary both for submitting a support ticket and for establishing licensed remote connections.
Additionally, activating the portal grants access to the Customer Portal, allowing you to manage your customer data, invoices, and subscriptions.

Could you please check your email inbox, including the spam folder, to locate the activation link in the purchase email from TeamViewer?

Once you can confirm the activation links, you are ready to take the activation procedures:

TeamViewer Customer Portal
License Activation Guides (Please visit the article and select the TeamViewer license that you purchased to find a suitable activation process with your license)

Hope you find this helpful.

Please keep us updated on how this goes.

Best,

Akiho