Unfortunately it doesn't work anymore we have a paid account with you but can't connect to our serve

Danielle1991
Danielle1991 Posts: 6
in Licensing

Unfortunately it doesn't work anymore we have a paid account with you but can't connect to our servers anymore!? We once bought teamviewer corporate license from you (version 13) this has always worked and now we can't use it anymore in our account is now suddenly free? Also in the software is now suddenly free what is this?

Comments

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @Danielle1991,

    Thanks for your first post in our Community and we're sorry to hear about the issue you encountered with your license.

    Are the other users of the company profile having the same issue or just your account?

    For faster support, we encourage you to contact our support team directly.

    I'm looking forward to your reply!

    Let us know how it goes, and if we can help you any further. 😄

    Best, Carol


    Portuguese Community Moderator

  • Danielle1991
    Danielle1991 Posts: 6
    https://community.teamviewer.com/English/discussion/comment/156314#Comment_156314

    For faster support we recommend that you contact our support team directly. Unfortunately this is not about us now due to an error of yours we have a free account the error is on the entire company profile we can no longer use version 13 now and we can no longer control our servers remotely this is very annoying for us because we have to be able to reach our servers daily now we read on your forum that several people are experiencing this with version 13

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @Danielle1991,
    Thanks for your reply and we're sorry to hear you couldn't call our support team to faster resolve the issue.

    Our Community team can't help with specific licensing issues, but please send me a private message with your name, email and if possible license key or invoice number, I can forward your words internally to the designated team via ticket.

    I'm looking forward to your message. 🙋‍♀️
    Best, Carol


    Portuguese Community Moderator

  • Danielle1991
    Danielle1991 Posts: 6

    unfortunately we have not heard anything from you yet what is this? unfortunately you do nothing there is no answer to questions from us we have paid a lot of money for the license and expect it to be restored by you we bought it for life in 2018

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @Danielle1991,

    We're sorry to hear you didn't receive a reply from our support team via ticket.

    I will forward your words to the designated department.

    We thank you for your understanding and patience during the resolution of this case.

    Best, Carol


    Portuguese Community Moderator

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