about the password

slopez09
slopez09 Posts: 1
in General questions

So, I can get on TeamViewer and have a ID but the Password section is blank how do I fix this I'm not really good with technology. Also, I have updated the programs on my laptop and computer, and it still kicks me out like anywhere from 20 to 30 min.

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,245 Moderator ☑

    Hi @slopez09 ,
    Welcome to our Community and thanks for your questions!

    Regarding the ID and Password section showing blank, this could be an internet connection issue. Try to restart the TeamViewer service as well as check the internet connection on your device.

    Regarding the time limit, there can be cases where TeamViewer incorrectly flags your device as commercial and limits your personal use. You can read more about it in our Blog post:

    https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair

    Let us know how it goes, and if you need any further help.
    Best, Carol


    Portuguese Community Moderator

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