Unable to connect Reason unknown

Occupant

IMG_0132.jpeg

I have the free version and only use personally Playing Fair

Used it for many months with same configuration

Remote Win 7 Toshiba

Host iPad gen 9

TP link router

AltaFiber ISP

Recently changed to Spectrum ISP

Now I get the error above

Called Spectrum not much help

I mention “bridge” they said that was not a function of the cable modem, but a function of the router.

They pointed to the router or Team Viewer as potential sources of the problem and offered no other advice.

Any ideas?

.Carol.fg.

Hi @Occupant ,
Thanks for your message and we're sorry to hear about the error you encountered.

Connection issues could be caused by many different reasons.
Is it just TeamViewer not connecting or other software/browsers are also struggling with the internet connection?

As instructed by the article https://www.teamviewer.com/ams/global/support/knowledge-base/teamviewer-classic/troubleshooting/error-message-reason-unknown/ , please update TeamViewer to the newest version on both sides of the remote connection.
If you use a firewall, please make sure the TeamViewer ports aren't blocked: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/troubleshooting/ports-used-by-teamviewer/

Let us know how it goes and if you need any further help.
Best, Carol

.Carol.fg.

Hi @Occupant ,
Thanks for your message and we're sorry to hear about the error you encountered.

Connection issues could be caused by many different reasons.
Is it just TeamViewer not connecting or other software/browsers are also struggling with the internet connection?

As instructed by the article https://www.teamviewer.com/ams/global/support/knowledge-base/teamviewer-classic/troubleshooting/error-message-reason-unknown/ , please update TeamViewer to the newest version on both sides of the remote connection.
If you use a firewall, please make sure the TeamViewer ports aren't blocked: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/troubleshooting/ports-used-by-teamviewer/

Let us know how it goes and if you need any further help.
Best, Carol

Occupant

Carol

I updated both devices and registered them

works great now

Thank you for your help

.Carol.fg.

I'm grateful to hear it!
Thanks for sharing the outcome with us. 😄
Have a wonderful day!
Best, Carol