cleanup

mjfulca

TeamViewer says device duplicated, cleanup required. How do I do it?

.Carol.fg.

Hi @mjfulca,
Thanks for your first post and welcome to our Community!

When you're migrating your devices from the Computers and Contacts list (TeamViewer Classic UI) to the new Managed Devices list (TeamViewer Remote UI), you will have an option to automatically delete the duplicate devices from the old Computer and Contact list. You can find the step-by-step here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/device-management/migrate-your-devices/

Let us know how it goes and if you need any further help. 🙋‍♀️
Best, Carol