How do I get a session password please?

Question

Just downloaded a new version of Teamviewer and whilst it gives me a session ID the password is blank. Can anyone tell me how to get this populated please?

.Carol.fg. · Answer

Hi @paulcooper_1607,

Welcome to our community and thanks for your first post!

* You can find the steps about how to connect via session code here:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-attended-remote-support/?coupon=CMP-PR-BF24

* Regarding the missing random password, please try to check if it was disabled by following the steps below:

* Open TeamViewer Options (if you're on a Windows device, you can right-click the icon on the tray menu)

* Go to Security
* In the field Random password (for spontaneous access), at Password strength check if the feature is Disabled and change it to another option, e.g. 6 characters ➜ Click OK to save

Let us know if the steps above resolve the issue. 🍀

I'm looking forward to your reply!

Best, Carol