No control on remote compluter

Strange issue. When I connect to a remote Win8 laptop, I can close the side TeamViewer window and minimize the top TeamViewer bar, but I cannot do anything else on the computer. I have no control of open windows, my curser seems useless. Can anyone suggest a solution to this? We both have TeamViewer V12

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Accepted answers

JeanK

Hello all,

First of all, thank you DouggieFresh for your explanation.

Here is the official link for this topic : How to control a Mac running macOS 10 14 Mojave

I hope this could help. If not, do not hesitate to contact us again.

Cheers

All comments

JeanK

Hello all,

First of all, thank you DouggieFresh for your explanation.

Here is the official link for this topic : How to control a Mac running macOS 10 14 Mojave

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Chiron

There are some security settings that could behave the way you are describing. They are buried a bit.

Remote computer

Options > Advanced > Scroll to Advanced settings for connections to this computer > Access Control : Custom Settings > Configure > Control the remote TeamViewer : After Confirmation or Denied.

Your computer

Options > Advanced > Scroll to Advanced settings for connections to other computers > Access Control : Custom Settings > Configure > Control the remote TeamViewer : After Confirmation or Denied.

DarrellMiller

i had the same problem with Teamviewer 14 and Majave

what fixed it for me was:

- Apple Icon top left of screen -> System Preferences -> Security and Privacy-> Privacy Tab
- click on the lock and enter your password, to unlock the system so you can change settings
- Under "Allow apps below to control my computer" make sure "TeamViewer_Desktop" is listed AND checked.
- Under "Allow apps below to control my computer" make sure "TeamViewer" is listed AND checked.

my computer had them listed but they were not enabled. Once i checked the boxes on both entries i could type and use the mouse.

maxwell975

This worked! Specifically, you must also grant the TeamViewer_Desktop app permission, or you can only view the screen, not control it.

Chiron

I see a big blue arrow moving as cursor but nothing happen when clicking.

If I do the modification you suggest, I see and move the blue arrow, if I click nothing happen except to see an additional graphics near the arrow edge.

Do you mean an arrow like this?

I think I mislead you. The settings mentioned above will cause this behavior IF they are set to "After Confirmation" or "Denied".

Set both sides to Full Control to get rid of the blue arrow and be able to control the remote computer.

JeanK

Hello NormVA,

Thank you for your message.

The settings you need to change have to be done on your remote macOS device, within the system preferences.

I hope this could help.

Cheers

mochi

I had the same issue. All the remote control configurations were set correctly, but my mouse cannot move or click anything on the remote device. I have apple IOS on both local and remote devices.

I went to the remote device settings-privacy-accessibility and unselected teamviewer and re-selected it back. This immediately worked for me.

vilas

You need to select both TeamViewer and TeamViewer_Desktop in
--> Settings,
--> security & privacy settings,
--> Accessibility

on MacBook pro (Mojave) then it will grant remote access.

tuthql

Follow guilde and now I can control mac.

Thanks

@JeanK wrote:
Hello all,
First of all, thank you DouggieFresh for your explanation.
Here is the official link for this topic : How to control a Mac running macOS 10 14 Mojave
I hope this could help. If not, do not hesitate to contact us again.
Cheers

fairlane32

Wow,

After being so desparate I had no idea that going back into the Accessibility and unchecking and checking back both apps would solve the issue, especially now that I come across another individual here who reports that they did the same thing and that it worked. But really, how is anyone going to know that? Who's going to remember to do that, every time a new version (either Teamviewer or a Mac update) is released, that you have to remember to re-authenticate and allow teamviewer to run? That's ridiculous. Someone from Teamviewer should incorporate that reminder into their .DMG somehow, whenever a new full version is released. I'm certainly not going to remember to do that.

such

Thanks! This worked for me.

DouggieFresh

This is only happening to me on Apple Computers. It started to happen on one client, then another, now all apple computers. Very frustrating. Seems to be an issue with the apple computer...

You need to give give TeamViewer accessiblity information. It's under System Preferences, Security & Privacy, Accessibility. Under this section you have to click the + sign and navigate to the Applications folder and add the Teamviewer app. This is horrrible for people that have a lot of apple computers.

On the flip side, Apple does ask you to do this when you are installing the latest version of TeamViewer. This is for OS X 10.13 and 10.14 maybe earlier versions too, but for sure it is required for 10.13 and 10.14

Hope this helps someone.

twestheimer

Never found that option but after restarting the remote computer it worked

subsem

I have done all above and I have 3 Macs that will not respond until I boot. Then they behave for a couple of connections and then back to no response...boot...

preji

yes

harold3212

yes there's issue in your remote machine, check it properly and upgrade your teamviewer version from 12 to 14, also reconnect all the components which are connected with it.

twestheimer

no problem on other computers with TV but on one Windows 10 remote the cursor can't do anything :-( Tried to change the options on my TV locally

twestheimer

I don't find the option "After Confirmation or Denied" TV version 14

NormVA

Thank you.

fairlane32

This is happening again since they released v15.8397. I can successfully connect to my iMac but not control it. I've confirmed that Teamviewer has full system access, (no DENIED listed) and that Teamviewer and Teamviewer_Desktop is listed under Accessibility. Way to go.........

Corsari

Hello
if you read my previous post, i said I have done one test from INSIDE my LAN

same program versions ,

they worked

from remote , the same versions, didn't

what fixed the issue has been to start TV as administrator ON THE PC to be controlled

P.S. PLEASE NOTE that I use on both the computers the PORTABLE version of TV

Melonc

Exactly WHERE is this Accessibility Control to uncheck & the re-check? I looked in my Settings and cannot find it? Is it "Access?" I only have Full Access, Confirm All, View & Show, Custom Settings, and Deny Incoming Remote Sessions under Access. Help! I want to try this as TV will not respond to my pleas for aid in this matter and I have a bunch of elderly people needing assistance (free) from me. Thank you SO MUCH!

JeanK

Hello @Melonc

Thank you for your message.

You need to do these changes in the preferences of your Mac, not on the Management Console.

You will find more information here: How to use System Preferences settings on a Mac

Best,

Jean

Melonc

Thanks, Jean, but I'm on PC, not Mac. This is too sad. I will check around online to see where these might be in a PC, I suppose.

Melonc

Jean, What type of Access are you talking about? I can certainly find System Preferences on my PC, but then I'm stymied as to where to go from there? What type of Accessibility?

Thanks,

Melon

fairlane32

Melon,

The instructions are for Mac users since the issue of not being able to control a remote iMac is specific to those users. I've never heard of an instance where you couldn't control a remote pc while trying to connect to it from another pc.

JeanK

You can access the accessibility menu via Security & Privacy within your Mac Preferences.

Please see the screenshot below:

Security & Privacy 2.png

I hope this could help you finding it.

Best,

Jean

Corsari2

I'm slightly astonished that nobody seen the solution for windows

I have written it several months ago, check out back in this thread

https://community.teamviewer.com/t5/General-Questions/No-control-on-remote-compluter/m-p/52265/highlight/true#M25517

If mouse clicks doesn't work on the remote computer, ask the remote user to quit TeamViewer and to

boot it as Administrator (right click on TeamViewer executable and select Run as Administrator)

Kind regards

Chiron

Is your mouse useless on your computer and the remote computer?

Does your keyboard work at all? Try pressing the Windows Key to open the Start Menu.

Do you have this problem if you connect to a different computer?

NormVA

Are these Teamview setting or computer settings? I am trying to control a Mac. I cannot find Options/Advanced. Thanks, Norm

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