How fast i received licence ?

TPVtechnology · 2025-02-19T13:49:28+00:00

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Dear TeamViewer Support,

I hope this email finds you well. Today on Feb 19th 2025, I purchased the licensed version of TeamViewer Remote Access and successfully get invoice with Amount Due (until 05 March, 2025) .However, I have not yet received any activation email, even after checking my inbox, spam, and other folders thoroughly.How fast i received licence ?

Could you please check this issue and assist me in resolving it?

I would be happy to provide them.

I look forward to your prompt assistance so I can activate and use the service.

Thank you in advance for your help.

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.Carol.fg.

I'm grateful to hear it @TPVtechnology!
Don't hesitate to post again whenever needed.
Have a great day!
Best, Carol

TPVtechnology

Thank you for your answer . Everything is okay now .

.Carol.fg.

Hi @TPVtechnology ,
Welcome to our Community and thanks for choosing TeamViewer!

The activation email should not take long after receiving the invoice to be delivered.
The Remote Access license does not cover support via phone (support via ticket only), but you can call the support with the invoice number to assist you with this activation email issue (you can't open a ticket prior to the license activation).

Once you receive the activation email, you can follow the step-by-step for the activation on your own: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/activate-and-set-up-your-remote-access-license/

Share with us how it goes, and if you need any further help.
Best, Carol