Host app not grating unattended appoveals after Android 15 update..samsung

htharinda · 2025-06-05T01:59:57+00:00

There was an error rendering this rich post.

Hi.. before 15 update I was able to access the host (which is samsung) from my mobile (samsung too) easy with the phone password..but now after the 15 update I need host permission to access the other mobile..this is very disappointing..my parents are old and they need my help to organise their phone..pls help....

Thanks in advance

Find more posts tagged with

unattended

Android host connection

Samsung Host

Accepted answers

Chisa_R

Hello @htharinda , @Mrashid1993, @TheRealGIN01, @Kartoffelknödel, @AlexBelow ,@MsTS, @PetarValchev1980,

Thank you for your posts. We apologise for the delay in following up on this issue.

Due to Samsung's policy changes with Android 15, users need to complete an additional configuration to enjoy TeamViewer's unattended sessions. Please check the following article for details - Set up remote control for Samsung Knox devices via your MDM

Please let us know if the problem persists.

Chisa

Chisa_R

Hi @htharinda and @JustWannaGetin ,

Thank you for your additional question. 😊

To perform the configuration shared in the article above, Samsung mobile device users need their devices managed by a Mobile Device Management (MDM) platform. The screen shown in the article (the one attached below) is an example from Microsoft Intune, which is one of the supported MDM solutions.

I hope this helps.

Chisa

All comments

TheRealGIN01

Isn't Teamviewer Staff supposed to answer these? Im on the same boat as you guys

Chisa_R

Hello @htharinda , @Mrashid1993, @TheRealGIN01, @Kartoffelknödel, @AlexBelow ,@MsTS, @PetarValchev1980,

Thank you for your posts. We apologise for the delay in following up on this issue.

Please let us know if the problem persists.

Chisa

htharinda

Hi .. thank you for the prompt response..unfortunately I'm using my samsung mobile to connect my to my parents mobile via teamviewer so if you have any suggestions how to connect from Android to another Android without any help from the host would be much appreciated..

TThanks Again..

AlexBelow

I have the same problem on the S25 ultra.

PetarValchev1980

Did someone manage to skip this sharing permission prompt?

Kartoffelknödel

I have exact the same problem.

Is there any solution?

Mrashid1993

Only ADB command for project media permission works

Kartoffelknödel

Thx for the answer. Could post a manual for this?

MsTS

I am kind of baffled that this issue has not been addressed or commented on by anyone with Teamviewer. Has anyone heard anything or is there a workaround or an alternative app? This sudden inability to connect unattended is crazy.

htharinda

Hi.. before 15 update I was able to access the host (which is samsung) from my mobile (samsung too) easy with the phone password..but now after the 15 update I need host permission to access the other mobile..thus is very disappointing..my parents are old and they need my help to organise their phone..pls help....

Thanks in advance

htharinda

I'm not a tech person..so can you please help me how to bypass this headache..both phones samsung with Android 15

Thanks in advance

Mrashid1993

Devices support knox and Universal add on installed with accessibility permission granted. Still doesn't give unattended access and shows screen sharing permission prompt. Not a device issue but Operaing system update cause it worked without issue last year on S24 series but in the same devices running One UI 7.0 update this year doesn't work without screen sharing permission granting.

Screenshot_20250309_232921_Sound quality and effects.jpg

htharinda

Hi , I'm sorry..someone removed your post..[removed per CommunityGuidelines] .

Thanks again

JustWannaGetin

How to get into the first window in the article? I have no clue how to reach Knox function with my Samsung phone. The tutorial seems to work on a PC.

Peter_I_1

I am a private user who has been using Teamviewer to assist my 94 year old mother to cope with her Samsung Android Tablet since Jan 2024. However, since Android 15 was installed last week I have lost the ability to remotely control the device. The thread on that issue told me I needed to "Create a new Android Device configuration in your MDM" (https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/mobile/set-up-remote-control-for-samsung-knox-devices-via-your-mdm/). Hence I came to this post. However, I cant do even the first step in the thread linked to from the answer above as the Mobile Device Management is not listed as an option on the Remote Management Page on my windows 10 PC. See attached snip screenshot.

Can you help please.

Peter

MsTS

This is confusing. It appears that the MDM from the admin settings to access configuration is not really accessible without purchasing a license. So I am not understanding how the article you sent could be followed for those using the free version ???? What am I missing here?

MsTS

HI,

I think many of us are confused on how to access the MDM on Samsung devices (mobile phone and tablets) to do the configuration. Can you please guide us on how to do this please. It has been weeks for me and I have yet to be able to access my devices. Thank you…

PSupport

In my opinion the solution provided by the moderator on Jun 5 is not applicable to free TeamViewer licenses. Even in my paid TeamViewer PREMIUM license this option to use MDM is not provided. For this you would need a TeamViewer CORPORATE license. https://service.teamviewer.com/en-nl/overview/a

MDM is meant for large companies. They can use Mobile Device Management (MDM) to manage multiple devices in their organization. Think of managing more than 100 smartphones keeping them secure and up-to-date. All automatically from one central point.

My conclusion is that unattended remote control isn't possible anymore on Samsung phones with the latest Android 15 version or running One UI 7.0 (see reply from Mrashid1993).

Like on Apple iPhone it seems to me that Samsung is tightening the security on their phones. I suppose to prevent misuse by hackers or scammers.

I would love to choose my own security level and that of the people I support. But software- and hardware suppliers think they have to choose it for me. I hate it, but I learned that I can't change it. I just have to wait until Samsung is providing a solution for this. Hopefully with pressure from companies like TeamViewer.

Chisa_R

Hi @htharinda and @JustWannaGetin ,

Thank you for your additional question. 😊

I hope this helps.

Chisa

Mrashid1993

[removed per CommunityGuidelines]

Thats how you can bypass the prompt