how do i activate my license

gail_ludlum

the license you tried to activate is already activated on you teamviewer account. the email for the account is [removed per CommunityGuidelines]. unfortunately we needed access paid the $300 and we cant access our computers. can you please either correct your errant activation or refund my money.

Akiho

Hi @gail_ludlum,

Thank you for reaching out to the Community, and we are sorry to hear about the inconvenience with the onboarding process. 

Please know that we cannot provide individual license support in the Community for security and privacy reasons.

For a more detailed review of your case and personalized assistance as well as a refund request, we invite you to contact our Support Team.

To get an overview of the activation process, you can also reference the Knowledge Base article. Please select the licence type you purchased from the following link: License Activation Guides - Overview

Thanks in advance for your understanding.

Best,
Akiho