My teamviewer will not work

canderson33mc · 2025-03-31T19:08:36+00:00

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When trying to login remotely or connect remotely It is continuously giving and error code that says cannot connect to partner. I have uninstalled and reinstalled. I have tried the customer chat with zero help, I have tried calling customer support and have been hung up on two times. I just need help!

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.Carol.fg.

Hi @canderson33mc ,
Welcome to our Community, and thanks for your first post!

Our technical support via phone and ticket is reserved for customers with a paid license, but free users can ask for help here in our Community!
To learn more about us, check: Welcome to the TeamViewer Community

Regarding the connection error, please make sure to update TeamViewer to the newest version on both sides of the connection and use the new TeamViewer Remote interface.

If the issue persists, share the error message and more details about the devices with us.

I'm looking forward to your reply.
Best, Carol