one of my device is offline even do its on

alanbajamundi · 2025-04-02T07:29:43+00:00

There was an error rendering this rich post.

hello.. im currently having some problem on one of my device that its always offline even do the PC is on.. ive try uninstalled and reinstall again the apps but still not showing up as online and cant access and all device is on its latest version of TeamViewer…. pls help.. thanks

Find more posts tagged with

Accepted answers

All comments

ElifG

Hello @alanbajamundi,

Happy to see your first post in TeamViewer Community!

As you have already checked the TeamViewer versions on both sides and reinstalled, we can suggest you to check the Advanced settings for Computers and Contacts settings.

Here is how you can get there:

Go to Settings.
Continue with Advanced Settings.
Scroll down to Advanced settings for Computers and Contacts.
Uncheck the Hide online status for this TeamViewer ID box.
Click on OK.

advanced settings for computers and contacts.png

Let us know how it goes, we will be happy to assist you further.

Best,

Elif

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of