We just renewed our license via Insight. Have not received the license from TeamViewer

JamieU · 2025-04-03T23:12:46+00:00

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We just renewed our Tensor license via Insight. Insight confirmed it was sent to TeamViewer, but I have not received the new license. That was Monday and its now end of day Thursday. What is the normal turn-around for this? Our existing license has just expired.

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Akiho

Hi @JamieU,

Thank you for reaching out to our Community, and we are sorry to hear about the inconvenience with the onboarding process.

For your license:

If you have purchased a TeamViewer license from a distributor, we kindly ask you to contact our distributor directly.
If you purchased a TeamViewer license directly from TeamViewer, please contact our Support Team for further assistance.

We thank you in advance for your understanding.

If you have any other questions using TeamViewer, please post them in our support forum. We would like to see you again in our Community.

Best,

Akiho