Company licence ended, but would like to still use Teamviewer to access family laptops

JISE_UK · 2025-05-09T10:46:37+00:00

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JISE_UK

I have tried to uninstall and re-install Teamviewer but all I get to see is this.

Screenshot 2025-05-09 114045.png

How do I get passed this point and use the personal account I have created?

Screenshot 2025-05-09 114045.png

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ElifG

Hello @JISE_UK,

Welcome to TeamViewer Community!

Sorry to hear that you are facing this error while starting TeamViewer.

As it says the connection is not ready, and you have already tried re-installing the application, we would recommend checking some items for troubleshooting:

We have to make sure that your device is connected to a reliable Wi-Fi network.
We have a specific article for the error message you are seeing to guide you: Not ready. Please check your connection message

Please let us know how it goes, we would be happy to assist you further.

Wishing you a great day!

Best,

Elif

JISE_UK

As I said, I've tried re-installing the application. The network is working fine, I'm able to access this site to leave this message.