Company licence ended, but would like to still use Teamviewer to access family laptops

JISE_UK · 2025-05-09T10:46:37+00:00

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JISE_UK

I have tried to uninstall and re-install Teamviewer but all I get to see is this.

Screenshot 2025-05-09 114045.png

How do I get passed this point and use the personal account I have created?

Screenshot 2025-05-09 114045.png

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ElifG

Hello @JISE_UK,

Welcome to TeamViewer Community!

Sorry to hear that you are facing this error while starting TeamViewer.

As it says the connection is not ready, and you have already tried re-installing the application, we would recommend checking some items for troubleshooting:

We have to make sure that your device is connected to a reliable Wi-Fi network.
We have a specific article for the error message you are seeing to guide you: Not ready. Please check your connection message

Please let us know how it goes, we would be happy to assist you further.

Wishing you a great day!

Best,

Elif

JISE_UK

As I said, I've tried re-installing the application. The network is working fine, I'm able to access this site to leave this message.

ElifG

Hello @JISE_UK,

Thank you for your reply.

We would like to let you know that we checked your case internally, and TeamViewer for personal use and commercial use are not supported for the same account as well as the TeamViewer ID.

We would advise Creating a new TeamViewer account that is not linked with the old license and submitting the reset form explaining that your device IDs are no longer being used commercially.

Please do not hesitate to contact us if the issue persists. We are always happy to assist you further.

Best,

Elif