Timeout over LAN

Riggsy · 2025-06-02T17:48:51+00:00

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Connection host V15.59.5

Connection recipient V15.43.9

Host is setup to connect to recipient over a hardwired ethernet connection using the IP address as the meeting ID. The connection is successful, but seems to disconnect/timeout after about 5 minutes. The client closes with no error or log to be found of what causes it to close. Both devices are offline.

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.Carol.fg.

Hi @Riggsy ,
Welcome and thanks for reaching out to our Community!

The connection timeout usually occurs when the user is using TeamViewer for personal use and the devices are flagged as commercial.

Please make sure you're logged in with your paid account.
You can also check the status of your license on About TeamViewer - On the icon tray, right-click the TeamViewer icon and select About TeamViewer, the License type will display in a new window.

Let us know if this information was enough to solve the problem.
We're looking forward to your reply.
Best, Carol

Riggsy

This seems to be the issue. Temporarily supplied internet access and logged in and it works great. However, the host and recipient computers are going to be left without internet access long term. Is there a way to stay logged in after internet connection is lost?

.Carol.fg.

Hi @Riggsy ,
Thanks for your reply and the additional details!

Regarding the license, please know that only the person who starts the remote session must be signed in to the account to hold the remote session.
The TeamViewer Host will display on About TeamViewer as "free", that's normal and expected behavior - the partner side doesn't need to have a license to receive support from a technician.

Without the internet, remote connections are only possible via LAN, and it's not possible to sign in with your account (this means you won't have access to your device list via LAN mode).

Don't hesitate to ask if you have further questions; it's our pleasure to help!
Best, Carol