When i remote connect, the screen pops up and then an error message stating "the screen cannot be captures at the moment. This is probably sue to fast user switching or a disconnected/minimized remote desktop sessions"
Hi @HRC1,
Welcome to the TeamViewer Community! 🥳
One possible reason for the error you're experiencing is that you're trying to view the screen of an active Windows Remote Desktop (RDP) session that has been minimized. When minimized, the RDP session stops rendering the screen, which can prevent TeamViewer from capturing it properly. Here is an article talking about the issue: https://www.teamviewer.com/en-au/global/support/knowledge-base/teamviewer-classic/troubleshooting/black-screen-after-starting-a-connection/#:~:text=run%20%E2%9E%9C%20services.msc)-,Active%20RDP%20session,-A%20black%20screen
Here are a couple of tips to help resolve the issue:
If the issue continues, feel free to reach out — we're happy to help! 😊
Chisa