Remote connection issue

HRC1 · 2025-06-26T20:02:07+00:00

There was an error rendering this rich post.

When i remote connect, the screen pops up and then an error message stating "the screen cannot be captures at the moment. This is probably sue to fast user switching or a disconnected/minimized remote desktop sessions"

Find more posts tagged with

remote access

Accepted answers

All comments

Chisa_R

Hi @HRC1,

Welcome to the TeamViewer Community! 🥳

One possible reason for the error you're experiencing is that you're trying to view the screen of an active Windows Remote Desktop (RDP) session that has been minimized. When minimized, the RDP session stops rendering the screen, which can prevent TeamViewer from capturing it properly. Here is an article talking about the issue: https://www.teamviewer.com/en-au/global/support/knowledge-base/teamviewer-classic/troubleshooting/black-screen-after-starting-a-connection/#:~:text=run%20%E2%9E%9C%20services.msc)-,Active%20RDP%20session,-A%20black%20screen

Here are a couple of tips to help resolve the issue:

If you're connecting to an RDP session window, try restoring it from minimization so the screen can be rendered again.
If you're trying to connect to a user's session that's being managed via RDP, make sure to use the TeamViewer ID of the user, rather than the Server ID, to ensure you're accessing the correct session.

If the issue continues, feel free to reach out — we're happy to help! 😊

Chisa