Why no email is received when I create a new user. New user don't receive invitation

ProtocolSA · 2025-07-04T09:56:01+00:00

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Servicecamp does not work when creating new agent , no email is sent and no email is received. Verified in the Antispam (Spambrella) no email is coming at destination of the new user. Something is not working with your SMTP send message system into Servicecamp.

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JeanK

Hi @ProtocolSA,

Thank you for reaching out!

I asked the responsible team if there's anything known at the moment.

I'll come back to you as soon as I have something to share.

/JeanK

JeanK

@ProtocolSA our Support team checked the case and we would like you to ask the impacted user to sign in with their TeamViewer account via https://account.teamviewer.com/. After that, the user should now receive a confirmation email to validate their account.

And from there, Servicecamp should also work fine going forward.

Let me know if everything works now!

/JeanK

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