Audio is muted on all devices when I connect

ebergamo · 2025-07-05T18:37:40+00:00

There was an error rendering this rich post.

When I connect to one of my devices, all the others — including the one I just connected — have their audio muted. How can I fix this issue?

Find more posts tagged with

Accepted answers

All comments

Chisa_R

Hi @ebergamo,

Welcome to the TeamViewer Community! 🥳

We’re sorry to hear you’re experiencing issues with audio. Let’s try a few troubleshooting steps to help resolve this:

To begin with, if you have a license, please make sure that you are signed in with your licensed account as audio is not available for free users. Please refer to the related announcement: TeamViewer Remote’s Free Version Redesign

Then, please review the following settings, referring to the screenshot below for guidance:

On the remote device, check that the correct microphone input is selected.
On your local device, ensure the correct speaker output is selected and that your speakers are not muted.

Let us know how it goes—we’re here to help! 😊

Chisa