Audio is muted on all devices when I connect

ebergamo

When I connect to one of my devices, all the others — including the one I just connected — have their audio muted. How can I fix this issue?

Chisa_R

Hi @ebergamo,

Welcome to the TeamViewer Community! 🥳

We’re sorry to hear you’re experiencing issues with audio. Let’s try a few troubleshooting steps to help resolve this:

To begin with, if you have a license, please make sure that you are signed in with your licensed account as audio is not available for free users. Please refer to the related announcement: TeamViewer Remote’s Free Version Redesign

Then, please review the following settings, referring to the screenshot below for guidance:

• On the remote device, check that the correct microphone input is selected.
• On your local device, ensure the correct speaker output is selected and that your speakers are not muted.

Let us know how it goes—we’re here to help! 😊

Chisa