Why need of entering a password after logging in with your Google or Microsoft acount?

debasys

Where else in the world do you need to enter a password after logging in with your Google or Microsoft account? Here, even after authenticating via Microsoft, it still asks for a password—doesn’t really make sense.

Chisa_R

Hi @debasys,

Happy to see your first post in the TeamViewer Community! 😊
Sorry to hear you're having trouble logging in.

Just a quick heads-up💡: third-party authentication is currently supported only for personal use. So, if you're a licensed user, please create your account using your email address instead.

If you're a free user and still experiencing the issue, could you kindly let us know:

• Are you using the new interface?
  • Please make sure the toggle for "New interface" is switched on.

• Is your TeamViewer client up to date?
  • You can check this by opening the TeamViewer Full Client, then navigating to the system tray, right click on TeamViewer, and click "Check for new version". Please make sure that TeamViewer is up to date here.

After checking these, please try restarting TeamViewer.

Now, please try signing in again using your Microsoft authentication, and if the issue continues, it would be really helpful if you could:

• Take a screenshot after trying to log in using third-party authentication
• Share any error message you see

Hope this helps — and we're here if you need anything else!😉

Chisa