How can i fix mouse cursor not being in the right place?

archview

I have just installed TeamViewer Remote on a ChromeBook. When I connect to a Windows II Pro host, I can see and move the cursor, but it does not appear to match to correct place on the host. E.g. if I click on the Start menu, nothing happens. If I right-click an con on the taskbar, the right-click options for the desktop appear.

I have tried using both the built-in touch pad and an external mouse , neither works.

I have tried enabling / disabling the remote cursor - no difference.

Does anyone have any suggestions on how to get the cursor to work correctly?

Thank you

Chisa_R

Hi @archview,

Thank you for your post in the TeamViewer Community 😃

To get started, we'd like to walk you through the following troubleshooting steps.

Check if TeamViewer is up to date
Log in to your TeamViewer account, click on the Help menu, and select Check for new version. If an update is available, you’ll be prompted to install it.

Restart TeamViewer
You can follow the instructions in the GIF below to restart your TeamViewer application.

Restart TeanViewer

Check network stability
Please ensure that both devices are connected to a stable and secure network environment.

Let us know how it goes! 😉

Chisa