How can i fix mouse cursor not being in the right place?

I have just installed TeamViewer Remote on a ChromeBook. When I connect to a Windows II Pro host, I can see and move the cursor, but it does not appear to match to correct place on the host. E.g. if I click on the Start menu, nothing happens. If I right-click an con on the taskbar, the right-click options for the desktop appear.

I have tried using both the built-in touch pad and an external mouse , neither works.

I have tried enabling / disabling the remote cursor - no difference.

Does anyone have any suggestions on how to get the cursor to work correctly?

Thank you

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Chisa_R

Hi @archview,

Welcome back to the Community and thank you for taking the time to go through the initial troubleshooting steps. 😊

After reviewing the basics, another possibility could be something related to your hardware settings. When you have a moment, would you mind double-checking those to make sure everything’s configured correctly?

If you’re a licensed user, please don’t hesitate to reach out to our support team. They’ll be happy to take a closer look and assist you further.

If you have any other questions or need further assistance, feel free to reach out!😀

Chisa

archview

Thank you for your reply. However, I had already checked that the version on each machine was the most recent, and restarted TeamViewer and when that didn't work shut down and restarted both machines. The network environment is secure and stable. The problem is not resolved. Both machine are fully patched (Windows 11 Pro and Chrome OS) and fully up to date.

Chisa_R

Hi @archview,

Thank you for your post in the TeamViewer Community 😃

To get started, we'd like to walk you through the following troubleshooting steps.

Check if TeamViewer is up to date
Log in to your TeamViewer account, click on the Help menu, and select Check for new version. If an update is available, you’ll be prompted to install it.

Restart TeamViewer
You can follow the instructions in the GIF below to restart your TeamViewer application.

Restart TeanViewer

Check network stability
Please ensure that both devices are connected to a stable and secure network environment.

Let us know how it goes! 😉

Chisa