My client shows "offline" while it is reachable using remote control ID

Yves724t12384 · 2025-07-29T19:15:42+00:00

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My client is under "my managed devices" and since today is showing as "offline" , meaning I'm not able to remote connect anymore.
I can remote in to it using the remote control ID and password, so it's not a network issue. Both devices are on the same LAN, but it was working inside and outside the network and also through outside vpn. I haven't changed any settings and double checked settings on both sides. (I hope I missed something and this is an easy fix)
Rebooting both client and viewer side doesn't help.
Client shows as "sleeping" in teamviewer but it's on and logged in, teamviewer running and showing "ready to connect"
Client is windows 11 pro, Teamviewer 15.68.5
Viewer is mac OS sequoia 15.5 apple silicon, Teamviewer 15.68.5
Same results when viewing from Iphone.

Thanks in advance for any suggestions!

Yves

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Chisa_R

Hi @Yves724t12384,

Thank you for following up! it's great to hear the issue has been resolved. 😊

If you have any questions down the line, don't hesitate to drop by the Community. We're always happy to help! 😀

Chisa

Yves724t12384

In the end this solution worked!
First it was saying I didn't have permission to remove the client on the remote, but on the client itself I found a way to remove it from de administrator. Then I could add it again and it's working for now.

Thanks!

Chisa_R

Hi @Yves724t12384,

Welcome to the TeamViewer Community 😊

Thank you for letting us know that you've attempted several troubleshooting methods—this gives us a great understanding of your situation!

Since you've checked the TeamViewer versions on both devices and tried rebooting, I’d like to suggest removing your client's device from your managed device list and then re-adding it as a managed device.

To do this, please log in to your TeamViewer:

Click Device > Select the managed device you're referring to > Click the three dots > Choose Delete (please refer to the image below).

Then, please manage your client's device again and check if the correct online status is now reflected.

Let us know how it goes! 😉

Chisa