Hi
I use the free version and now when I open the account it nearly always does not show any managed devices, one of twice it does. When it I can access the remote device but how do I stop this problem please?
Hi Eve,
I hope my instructions were helpful! Please don’t hesitate to reach out to us again😉
Have a great day!
Chisa
HI Chisa
Thanks very much, I will try it that way and see how I am going on. Reading what you say I think the problem may be that I updated my copy of TeamViewer but not my sister's so I am hopeful that when I remove hers and reinstall that it will then work.
Best wishes
Eve
Hi @Eve ,
Welcome back! 😊
No worries—we can skip uninstalling TeamViewer from your sister’s PC for now. This means her PC still has TeamViewer Host installed, so my initial instructions below may be more helpful:
After reinstalling the TeamViewer Full Client on your PC, you can create an account and set up unattended access on your sister’s device.
Please make sure both your PC and your sister’s PC are running the latest version of TeamViewer. Keeping everything updated is key to smooth performance: Update TeamViewer
If you're still running into issues, feel free to share a screenshot of what you're seeing so we can better understand the situation and guide you more effectively
Don’t hesitate to keep us posted—we’re here to help!
Hi Chisa
Thank you once again for your very helpful reply which I much appreciate. Following your instructions I have deleted TeamViewer from my desktop and from my laptop. To remove and reinstall on my sister's PC I need to go there and it is quite a journey. So I am wondering if I can reinstall on my desktop and laptop and see if it works and then when I go to my sister's remove her TeamViewer and reinstall following your instructions. Do you think that would work please or should I do it in the order you list above?
Thank you
Welcome back, and no problem—let's start everything over!
Please uninstall all of the TeamViewer modules from both your local and remote devices by following this article:Uninstall TeamViewer
Then, install the TeamViewer Full Client on both your local and remote devices using this download page.(This time, I'm introducing the method of using Full Client instead of Host on the remote device.)
Download Full Client
Next, on your local device, please create a TeamViewer account using one of your email addresses. Step-by-step instructions are available here: Create your account
💡Please make sure to check your junk email inbox if you're having trouble receiving confirmation emails from TeamViewer 😉
On your remote device, follow STEP 1 in the article to set up unattended access.
Set up unattended access
Finally, try connecting from your local device to the remote device by following STEP 2 in this article:
Connect to the remote device
I tried my best to introduce step-by-step instructions and hope that clears things up!😊
I would really like to delete all my instances of Teamviewer relating to my e-mail address and start again. Is that possible? Thanks again
I just tried deleting one account but now I cannot log in to any of my accounts, when I ask for a replacement password and give my e-mail address I do not get an e-mail to tell me to set up the new password. I am really in a mess with this and would appreciate your further help. I am 74 and provide remote support only to my sister who is 90 so it important for me to have remote access. Thank you
Thank you for getting back to us with the detailed information about your setup .😊
It’s possible that unattended access hasn’t been properly configured under the correct account, so I’d like to walk you through the steps tailored to your situation.
Delete one account
Since you mentioned you currently have two accounts, this can sometimes cause confusion during setup. If you don’t mind, we recommend deleting the account you’re not actively using. You can refer to this article for guidance on how to delete an account: Delete your account
Note: If you have managed the local device before, the "Manage This Device" button might not appear. If so, you can remove it from the managed devices list and try adding it again.
Connect to the remote device through unattended access.
If you are still encountering an issue, please let us know the details.
Hope this helps! 😀
Also I now seem to have two TV logins on my account. One is the one that I have always had and that is showing my Devices list, and now I have a new one but when I try to Add Device for that I get an error message to say it is already in my devices list?
Thanks for coming back and trying to help me.
On the Local Device the operating system is Windows 10 and it is a desktop PC. I think the TV module is Remote control but if you could tell me how to check this I would be happy to do so.
On the Remote Device the operating system is again Windows 10 and it is a desktop PC. It has TV Host installed and I have not had any problem previously, until I just installed the last TV update.
Thanks again and I am hoping you can help.
Hi @jonever,
Welcome to the TeamViewer community 😊
To help make sure everything’s set up smoothly for secure unattended access, we’d love to check a few details about your devices. This will help us tailor our suggestions to your setup.
Could you kindly share the following information?
On your local device (the one you use to start connections):
On your remote device (the one receiving connections):
We're looking forward to hearing from your soon☺️
Following my request for help above if I go into my computers the remote device is listed and I can tell if they are online or not, but when I go to connect it asks for the password showing on their screen. But the remote device does not show a password, so how do I get it so that it connects automatically like it used to do, and if this something to do with the remote device not showing all the time in my managed device list?
