Help please - not showing managed devices

jonever · 2025-07-31T13:30:14+00:00

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I use the free version and now when I open the account it nearly always does not show any managed devices, one of twice it does. When it I can access the remote device but how do I stop this problem please?

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herrybrook787

Hi @jonever ,

It sounds like a possible sync issue with your device list. Here are a few things you can try:

Log out and log back in to your TeamViewer account – this often refreshes the managed devices list.
Clear your cache or try a different browser if you’re using the web version.
Make sure the remote devices are online and assigned to your account properly.
Check if you're running the latest version of TeamViewer – updates often fix these types of bugs.
If nothing works, try re-adding the device to your managed list just to ensure it’s linked correctly.

Hope one of these steps helps!

jonever

I would really like to delete all my instances of Teamviewer relating to my e-mail address and start again. Is that possible? Thanks again

jonever

Hi Chisa

I just tried deleting one account but now I cannot log in to any of my accounts, when I ask for a replacement password and give my e-mail address I do not get an e-mail to tell me to set up the new password. I am really in a mess with this and would appreciate your further help. I am 74 and provide remote support only to my sister who is 90 so it important for me to have remote access. Thank you

Chisa_R

Hi Eve,

Thank you for getting back to us with the detailed information about your setup .😊

It’s possible that unattended access hasn’t been properly configured under the correct account, so I’d like to walk you through the steps tailored to your situation.

Delete one account

Since you mentioned you currently have two accounts, this can sometimes cause confusion during setup. If you don’t mind, we recommend deleting the account you’re not actively using. You can refer to this article for guidance on how to delete an account: Delete your account

Set up unattended access

On the local device, please double check if your module is TeamViewer Full Client. Please make sure that your TeamViewer is up-to-date.

On your remote device, open TeamViewer Host and click “Manage this device.” Enter your account credentials when prompted. This will allow you to link the remote device to your account and enable unattended access. For more details, please refer to this article: Provide unattended remote support

Note: If you have managed the local device before, the "Manage This Device" button might not appear. If so, you can remove it from the managed devices list and try adding it again.

Connect to the remote device through unattended access.

Please log in to your Full Client account on your local device.
Navigate to the "Device" menu, find the remote device you just added above, and click it. A pop-up page will appear on the right, so please click "Easy Access". Our article also explains this process (please check STEP 2): Provide unattended remote support

If you are still encountering an issue, please let us know the details.

Hope this helps! 😀

Chisa

jonever

Also I now seem to have two TV logins on my account. One is the one that I have always had and that is showing my Devices list, and now I have a new one but when I try to Add Device for that I get an error message to say it is already in my devices list?

jonever

Hi Chisa

Thanks for coming back and trying to help me.

On the Local Device the operating system is Windows 10 and it is a desktop PC. I think the TV module is Remote control but if you could tell me how to check this I would be happy to do so.

On the Remote Device the operating system is again Windows 10 and it is a desktop PC. It has TV Host installed and I have not had any problem previously, until I just installed the last TV update.

Thanks again and I am hoping you can help.

Eve

Chisa_R

Hi @jonever,

Welcome to the TeamViewer community 😊

To help make sure everything’s set up smoothly for secure unattended access, we’d love to check a few details about your devices. This will help us tailor our suggestions to your setup.

Could you kindly share the following information?

On your local device (the one you use to start connections):

What operating system are you using? If it is a mobile device, could you share the manufacturer as well please.
→ This helps us confirm compatibility with TeamViewer.
Which TeamViewer module do you have installed?
→ For example: Full Client, Remote Control, Host, or QuickSupport.

On your remote device (the one receiving connections):

What’s the operating system? If it is a mobile device, could you share the manufacturer as well please.
Which TeamViewer module do you have installed?→ Again, options include Full Client, Remote Control, Host, or QuickSupport.

We're looking forward to hearing from your soon☺️

Chisa

jonever

Following my request for help above if I go into my computers the remote device is listed and I can tell if they are online or not, but when I go to connect it asks for the password showing on their screen. But the remote device does not show a password, so how do I get it so that it connects automatically like it used to do, and if this something to do with the remote device not showing all the time in my managed device list?

Thank you