No Partner Connection

Eddie2608

I have had a few people in the last week say they can't connect to a remote computer although TeamViewer is running on the remote PC, a restart of the service seems to fix it.

I first noticed it around the time when the message to update to the new interface, has anyone else experienced this?

maquiot

I'm having a similar problem: "No connection to partner!" even though the icon for the connection shows a green dot. Was able to connect a couple of days ago to the same system, not today.

I was able to connect to the same system using *bleep*. Using that, I tried restarting the TeamViewer service on the host system (host and client both Windows PC) but still get the same message.

Both client and host are set up for automatic updates.

Client information posted below.

This problem is intermittent, sometimes connects, sometimes not. Some other systems connect more reliably.

Please advise.

===== Client Info =====

UI version: 15.68.5
Commit hash: 4103faf4f2
Domains:
├── cobalt-react: 0.0.0-canary-20250624074232
├── cobalt-tokens: 0.0.0-canary-20250624074232
├── tv-i18next: ^1.4.0
├── ui-library: 3.70.0
├── cobrowsing-api-v0: 0.0.0-beta-20250708075226
├── cobrowsing-client: 0.0.0-beta-20250708075226
├── cobrowsing-settings: 0.0.0-beta-20250708075226
├── commonasset-api-v1: 0.0.0-beta-20250708075226
├── editor-next: 0.0.0-beta-20250708075226
├── knowledgebase-api-v0: 0.0.0-beta-20250708075226
├── service-desk-i18n: 0.0.0-beta-20250708075226
├── ticketing-api-v1: 0.0.0-beta-20250708075226
├── tickets: 0.0.0-beta-20250708075226
├── tickets-api: 0.0.0-beta-20250708075226
├── tickets-settings: 0.0.0-beta-20250708075226
├── tickets-shared: 0.0.0-beta-20250708075226
├── webscript-api-v0: 0.0.0-beta-20250708075226
├── oneapi-account-v1: 1.83.0
├── oneapi-accountbasedsettings-v0: 0.1.0
├── oneapi-advancedassetmanagement-v1: 1.46.0
├── oneapi-apimanagement-v1: 1.5.0
├── oneapi-audio-v1: 1.6.1
├── oneapi-auditlog-v1: 1.5.0
├── oneapi-azureintegration-v0: 0.0.5
├── oneapi-backup-v0: 0.32.0
├── oneapi-bridge-v1: 1.2.0
├── oneapi-businesslicense-v1: 1.2.0
├── oneapi-callsummary-v0: 0.2.0
├── oneapi-chat-v1: 1.28.0
├── oneapi-chattranscript-v1: 1.0.0
├── oneapi-cobrowsing-v0: 0.11.0
├── oneapi-cobrowsing-v1: 1.0.0
├── oneapi-commands-v1: 1.2.0
├── oneapi-common-v1: 1.0.1
├── oneapi-commonasset-v1: 1.0.0
├── oneapi-company-v0: 0.20.0
├── oneapi-companyrelationship-v0: 0.16.0
├── oneapi-conditionalaccess-v1: 1.0.0
├── oneapi-contacts-v1: 1.19.0
├── oneapi-copilot-v1: 1.1.0
├── oneapi-custommodules-v1: 1.13.0
├── oneapi-devicemigration-v0: 0.6.0
├── oneapi-dexcore-v0: 0.4.0
├── oneapi-dexcoreproxy-v0: 0.12.0
├── oneapi-endpointprotection-v1: 1.28.0
├── oneapi-externalservice-v0: 0.1.5
├── oneapi-feedback-v1: 1.6.0
├── oneapi-identity-v0: 0.3.1
├── oneapi-integrationcontacts-v0: 0.1.0
├── oneapi-jumpgate-v0: 0.2.0
├── oneapi-language-v1: 1.1.0
├── oneapi-legacydevices-v1: 1.28.0
├── oneapi-licenseactivation-v1: 1.8.0
├── oneapi-licensetrials-v0: 0.4.0
├── oneapi-manageddevices-v2: 2.97.0
├── oneapi-meta-v1: 1.2.1
├── oneapi-mobiledevicemanagement-v2: 2.2.0
├── oneapi-mobilesdk-v1: 1.0.0
├── oneapi-mobilewake-v1: 1.0.0
├── oneapi-monitoring-v0: 0.50.0
├── oneapi-multitenancy-v0: 0.51.0
├── oneapi-mydevice-v1: 1.43.0
├── oneapi-notificationcenter-v1: 1.4.13
├── oneapi-organizationalunits-v1: 1.1.0
├── oneapi-p2auth-v2: 2.7.1
├── oneapi-patchmanagement-v0: 0.53.0
├── oneapi-patchmanagement-v1: 1.1.0
├── oneapi-policies-v0: 0.11.0
├── oneapi-productmessaging-v0: 0.24.0
├── oneapi-pushnotification-v1: 1.0.0
├── oneapi-quotalimit-v0: 0.2.0
├── oneapi-recentconnections-v1: 1.7.0
├── oneapi-remoteaccessendpoints-v0: 0.3.0
├── oneapi-remotecontrol-v1: 1.32.0
├── oneapi-remoteprinting-v1: 1.4.2
├── oneapi-remotescripting-v0: 0.35.0
├── oneapi-reporting-v0: 0.1.0
├── oneapi-rolloutconfigurations-v1: 1.13.0
├── oneapi-screenshot-v0: 0.5.0
├── oneapi-securitycenter-v0: 0.8.0
├── oneapi-securitykeyredirection-v1: 1.1.0
├── oneapi-servicequeue-v1: 1.13.1
├── oneapi-sessionreporting-v0: 0.40.0
├── oneapi-sessionrequest-v2: 2.0.0
├── oneapi-smartsessionsummary-v2: 2.13.0
├── oneapi-smsinvite-v0: 0.3.0
├── oneapi-softwareconfiguration-v1: 1.11.0
├── oneapi-sso-v0: 0.6.1
├── oneapi-supportsessions-v1: 1.18.0
├── oneapi-taskautomation-v1: 1.4.0
├── oneapi-tracking-v2: 2.0.0
├── oneapi-tvsession-v1: 1.0.0
├── oneapi-tvsessiondevicedata-v1: 1.0.0
├── oneapi-tvsessionremoteactions-v1: 1.0.0
├── oneapi-tvsessionscreenshot-v1: 1.0.0
├── oneapi-ui-v1: 1.91.0
├── oneapi-usergroups-v0: 0.12.1
├── oneapi-usermanagement-v1: 1.30.1
├── oneapi-userroles-v1: 1.27.0
├── oneapi-video-v1: 1.6.1
├── oneapi-wakeonlan-v1: 1.1.0
├── oneapi-webclientconfig-v3: 3.0.0
├── oneapi-webnotifications-v1: 1.1.4
└── webassembly-client: 1.0.1373