Trying to connect to Android Device using QuickSupport - Session Code Expired

bimmerdriver · 2025-08-10T20:40:34+00:00

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I'm trying to connect from a Windows 11 PC running TeamViewer to an Android device which is running QuickSupport. When I enter the session code, I get the result "Session Code Expired". This previously used to work, as recently as a few weeks ago.

The only change is that the PC was recently upgraded from Windows 10 to Windows 11 (clean installation). I don't see why that should cause the problem.

We tried clearing the app data on the phone and even reinstalling the app, but the session ID is always the same and the result is always the same, "Session Code Expired".

The phone belongs to my mother who is a senior. I periodically use TeamViewer to help her when she is having trouble. She lives in a distant city, so there is no other way for me to help her.

This is the only use I have for TeamViewer. There should not be any reason why TeamViewer should consider this to not be a free use of the software.

Is there any way to get past this problem?

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bimmerdriver

I tried to open a chat session with TeamViewer Support. Of course, as soon as the bot figured out that I don't have a license, it closed the session, but not before posting a link to reset the non-commercial use. I did that, but I don't see why even the most paranoid algorithm should think I'm using TeamViewer commercially.

I called TeamViewer Support and of course it also said no support was provided for non-commercial use, so I selected sales to ask about it. I explained the situation to the sales person and he thought the problem is not due to TeamViewer thinking I'm trying to use it commercially with a free license. Apparently, there is an in-your-face message if it thinks you are violating the terms of the free license.

So I'm back to thinking there must be some technical issue.

This worked as recently as a couple of weeks ago, so I don't understand why it's not working.

bimmerdriver

Thank you for the reply.

QuickSupport on the phone was working properly a couple of weeks ago, before I reinstalled / upgraded Windows on the desktop that I was using to connect with the phone.

Yesterday, I got one of my family members who was visiting my mother to uninstall and reinstall QuickSupport. It made no difference.

Even after reinstalling QuickSupport on the phone, the session ID is the same. I was hoping that by reinstalling it, there would be a new session ID. However, I searched and apparently that is expected.

TeamViewer on the Windows 11 desktop is the latest version and it was a clean installation. I have a TeamViewer account and I was logged in when I tried to connect.

I can't think of anything else to do.

Chisa_R

Hi @bimmerdriver,

Thank you for sharing detailed information about your setup😊

To begin, we'd like to suggest a few troubleshooting steps that may resolve the issue:

1. Check operating system compatibility: Please ensure that the operating systems on both devices are supported by TeamViewer. You can refer to the list of supported operating systems for TeamViewer. Supported operating systems for TeamViewer

2. Update TeamViewer: Make sure the TeamViewer Full Client on your Windows 11 PC and the QuickSupport app on your Android device are both up to date. Please refer to the article for more information: Update TeamViewer

3. Restart TeamViewer modules: Please try restarting the TeamViewer modules on both your PC and your mother's Android device.

Once you've completed the troubleshooting steps above, please review Steps 1, 2, and 3 in this article to ensure the session code is shared correctly and that you're able to join the attended remote support session: Provide attended remote support

Let me know how it goes!

Chisa