Two configuration questions

Noanoa

1. When I try to connect to a managed device, it always asks me to enter the device password.
   I would like to allow the remote user to approve my connection request manually (click “Approve”) without me having to type the password.
   Is there a way to enable this option so the user can choose between approving my connection or sharing their password, depending on what they prefer?
   
2. Some of our administrators who use TeamViewer Full can connect to managed devices without being prompted for a password, while others (with the same policy assigned) are required to enter one.
   We would like all administrators to be required to enter the password before connecting.
   What could cause this difference, and how can we enforce the password prompt for all of them?

Thank you in advanced.

Chisa_R

Hi @Noanoa,

Welcome to the TeamViewer Community 😊

To answer your first question:
When you click on a managed device, do you see the “Prompt for confirmation” option? This setting requires the remote user to approve access before a remote-control session begins, so using this option might be helpful.

💡This option only appears when the remote user's TeamViewer is online.

For your second question:
In general, once a remote device is “managed,” the Easy Access option (also known as unattended access) becomes available. If you select this, it allows remote connections without requiring confirmation or password input from the remote side.

Different factors can affect how connections are initiated—such as the button selected by local device users and the type of remote device involved. Because of this, it’s difficult to pinpoint a single reason why connection behaviors differ at this point.

One suggestion💡:
Check the Access Control settings. For example, if the full client on a local device is configured to require confirmation before connecting or viewing remote screens, this can help prevent accidental connections without the remote user's permission.

If you'd like more tailored assistance based on your setup, feel free to contact our support team. We're happy to help! Customer support | TeamViewer

Hope this helps! 😉

Best,

Chisa