Remote Access and Business Licences

JEMBusiness

Hi everyone I have had a rolling subscription for the Remote Access licences for about 5 years now, we are a very small team and I only use the subscription if I have to help one of my work colleagues sort a technical issue, so not even logged in over the last year….. However, I am going to have to use the licence a bit more to be able to access a computer assigned to me at another location so that I don't have to travel, will still only be using the licence on 2 computers.

I have spent the weekend thinking that my paid for licence wasn't showing as I was logging into the Management Console instead of the Customer Portal.

My questions are!

What is the purpose of the Management Console?

Do I need it for what I propose to use it for or do I just login to the Customer Portal.

Too many options and I am very confused now.

Thanks!!

Rona

Chisa_R

Hi @JEMBusiness ,

Welcome to the TeamViewer Community!

We understand that juggling multiple platforms can be confusing at times, so here’s a quick overview of TeamViewer Remote, Management Console, and the Customer Portal. 😀

• TeamViewer Remote is your main platform for remote control sessions and feature management. To start a session, log in to the Full Client on your local device. You can find more information here: Full client

• Management Console is a web-based platform for admins to manage contacts, connection logs, and accounts: Management Console - General information

💡 Its features are now integrated into TeamViewer Remote’s Admin settings:

Management Console integrated into TeamViewer's admin settings

• The Customer Portal is where you manage your subscription, payments, and billing. You can explore its features by referring to this article: TeamViewer Customer Portal

Hope this helps and let us know if you have more questions! 😊

Best,

Chisa