What we are trying to achieve is to have a quick, efficient workflow when a customer calls. Currently, when you customise QuickSupport you have the option to preassign to a tech or not. In our case it is one of two techs that can work on these cases. Ideally we would like to preassign to a group so that either tech could pick up the connection. Preferably in the TeamViewer app, not web management console.
We have tried, but can only assign named users under the menuitem where you customise quick support. This means that, that user has to go into the web interface and reassign if another tech needs to take over. Is there any way around this or should we set QS to "unassigned", but that means that someone with sufficient rights need to assign each connection to a tech when it happens and that is cumbersome.
