Account temporarily blocked due to failed login attempts – urgent access needed to remote PC

eusseandres

Hello TeamViewer Community,

I am currently facing an urgent issue with my TeamViewer account.

After several failed login attempts, my account is now blocked with the message:
“Login denied because there were too many failed login attempts. Please try again later.”

The problem is that I urgently need access to a specific remote PC, and unfortunately this computer was mainly accessed through my TeamViewer account (easy access / assigned device). At the moment, I am unable to log in from either the desktop app or the web interface.

Important details:

• This is not an intentional misuse, just repeated failed attempts while troubleshooting credentials.
• I understand this is a security measure, but I currently cannot afford to wait several hours without access.
• I am looking for any official way to regain access, temporarily unlock the account, or use an alternative secure method to connect to the assigned device.

My questions:

1. Is there any way to manually unlock or speed up the unblock process?
2. Is there an official workaround to access an assigned device while the account login is temporarily blocked?
3. Can TeamViewer support force-log out or revoke sessions so I can regain access safely?

Any guidance from TeamViewer staff or experienced users would be greatly appreciated, as this situation is time-critical.

Thank you in advance for your help.

Best regards,

Chisa_R

Hi @eusseandres,

Welcome to the TeamViewer Community!
Thank you for your question.

For security reasons, we are not able to speed up the unlocking process for a locked TeamViewer account.

However, there are a couple of workarounds you can try:

• Reset your password.
• Create a new account using a different email address you have available. You can delete this temporary account once you no longer need it.

If these options don’t work for you, the only remaining solution is to wait until access to your account is automatically restored.

Hope this helps. 😀
Best,
Chisa