It looks like i can't connect to the older Teamviewer remote machines (version 11). But how can i update them remotely to a new version if it does not allow connection ?
Hi @TLCAUTOMATION ,
Thank you for getting back to us. Could you please share the email address associated with your TeamViewer 11 license via direct message? This will allow us to take a closer look at what’s happening with your account. Best,
Chisa
Hi Chisa,
That's where the problem continues. I can't open a support case because it says that my license is no longer valid.
Hi @TLCAUTOMATION,
Thank you for the update, and we are very sorry to hear about your experience. As we are unable to access or review individual TeamViewer accounts through the Community for security reasons, we kindly ask that you contact our support team directly. They will be able to look into the situation in detail and explain what options are available: Customer support | TeamViewer
Best Regards,
Thanks Chisa,
I've contacted the sales team multiple times and got no response. Also i've seen the announcement. But the question was how can i update my remote computers when i can not reach them anymore ? We received no email or popup in the application about the switch off. We can't travel around the world to get to all this machines just for an update. It would be very easy for Teamviewer to turn the service back on for a couple of days until all machines ar updated.
Welcome to the TeamViewer Community!
We would like to invite you to review the following announcement, which provides details about the phase‑out of TeamViewer Version 11.
As noted in the announcement, please contact our sales team to discuss available options for upgrading to the latest version of TeamViewer.
Best,
