Failure in setting up remote access in my PC

PSWONG

i received the following error code
error code: mWQpTvA3vzg-3--5D-7JC

SophE

Hi @PSWONG,

Welcome to the TeamViewer Community, and thanks for sharing the error code.

To better understand what is happening during your remote access setup, could you provide a bit more detail about the situation? This helps us narrow down the cause and offer the right steps.

Could you please let us know:

• At which step the error appears (installation, sign in, assigning a device, making a remote connection, etc.).
• Whether you are using the Full Client, QuickSupport, or Host.
• The TeamViewer version installed on your PC.
• The operating system of your device.
• A screenshot of the error message showing the full context.

Once we have this information, we'll be happy to guide you further here in the Community.

Looking forward to your update!

Kind regards,
Sophia