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Cannot access to Customer portal

Hi, thank you for the support, but I cannot acess to customer portal, TV system guides me to community as I am not licensed user.

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SophE

I’m glad we could help clear things up @Juri123___.

If anything changes or you need help again, feel free to reach out here in the Community. We're here to support you anytime.

All the best,
Sophia

Juri123___

Hi!

But that is the problem, we are not licensed user!

Br, Jüri

SophE

Hi @Juri123___,

Scroll a bit further down to the section Support for licensed users only and choose the contact option that works best for you.

Hope this helps.

Have a great week!

Best,
Sophia

Juri123___

Hi!

Thank you for your help but through what channel can I ask information about invoices?

Lower channels I can use.

SophE

Thanks for returning and for clarifying what you need @Juri123___.

For privacy and security reasons, we are not able to assist with account‑specific billing details directly here in the Community.

To have the invoices for your company reviewed and made available in the Customer Portal, please reach out directly to our Customer Support team. They can verify your account and assist you with billing, contracts, and invoice visibility.

You can contact support via your preferred channel here:

Customer Support | TeamViewer

If you have any general questions we can help with here in the Community, feel free to reach out anytime. We're always here to support you.

All the best,
Sophia

Juri123___

Hi Sophia!

Thank you for helping me. As CEO I am trying to get information for all invoices there are for our company ASSI AS.

Last invoices I can see are from April 2025. Can you arrange that all invoices can be seen in this catalog Invoices?

BR Jüri Kaleviste, CEO

SophE

Hi @Juri123___,

Great to see you posting again!

The Customer Portal is only available for licensed users, which is why you’re being redirected to the Community. But we’re here to support you! 😊

Let’s take a closer look at what you’re trying to do. Could you, therefore, share a bit more about your situation?

What exactly were you trying to access in the Customer Portal?
Are you facing an issue with your TeamViewer account, remote access, or something else?
If you're facing any error message, a screenshot would be helpful.

With a bit more detail, we can guide you to the right place or help you resolve the issue directly here in the Community. Looking forward to your update!

Best regards,
Sophia

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