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I purchased a license, ok, but it wont activate

[{"license":{"k":"xxxxxxxxxxxxxxxxxxxxxxxxx","t":"5","d":null},"reason":"cannotactivateoncompany"

I am in a catch 22, I have the license, I have the bank statememt, I have thge invoice
But Chat wont talk to me, Phone support wont talk to me, I cant submit a ticket

This is my personal Teamviewer, I did use my company email to buy the [removed per Community Guidelines]

license, I cant figure out how to get help <sad>

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Ying_Q

I am sorry that the activation is still unsuccessful at the moment.

I have sent you a PM for getting more information for the assistance with license activation. Can you kindly check your Community inbox and reply the message please?

Best,

Ying_Q

rdeanmo

Hello and thank you for reponding, I get the activation email. I get this error:
We couldn’t activate your license. Please contact our customer support team for further assistance and share the details below.

[{"license":{"k":"xxxxxxxxxxxxxxxx","t":"5","d":null},"reason":"cannotactivateoncompany"}]
I assume I am flagged as a company, I use my email, I signed up myself, no one has control of my account.

I cannot call becuase I didnt pay for phone support, it eventully hangs up on me,
I can submit support a ticket becuase my ativate falls, it bouncing me to buy a licence.
I cannot use chat becuase my ativate falls, it bounces me also..

The payment for your TeamViewer invoice Rxxxxxxxx has been authorized and approved. USD [removed per

Community Guidelines] was paid on 23 February, 2026 by …….

Latest purchase xxxxxx - TeamViewer Remote Access ActiveSubscription termAnnualRenewal date02/22/27Renewal amountUS[removed per Community Guidelines](excluding tax)

Ying_Q

Hi @rdeanmo,

Welcome to the Community, and we are here to help with the license activation!

Can you check your email inbox for the license activation email from TeamViewer first? If you have it, you may follow the instructions on - Activate and set up your Remote Access license to complete the activation and set up.

In the worst case, if you don't have the activation email since the order was placed, simply use the Chat on the Support Page to resend the activation email during business hours.

Please keep us posted about your case, and we would love to hear the news from you!

Best,

Ying_Q

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