When I connect via remote desktop, only my keyboard works, not the mouse

centos7it

When connecting to my remote computer, keyboard input works but the mouse does not. I can't click anything. I already tried restarting and updating the graphics drivers, but the issue persists.

SophE

Hi @centos7it,

Welcome to the TeamViewer Community, and thanks for sharing your experience!

We tried to reproduce the behavior you described, but didn't experience any issues. To help us understand what's going on in your setup, we'll need a bit more detail.

Before that, there are a couple of things worth checking:

1. Please double-check that Full access is enabled on both sides:

On the remote device	On the local device:
Open the settings (gear icon). Navigate to Advanced settings. Click on Open advanced settings. Go to the Advanced tab. Scroll to Advanced settings for connections to this computer. Make sure Access control is set to Full access.	Open the settings (gear icon). Navigate to Advanced settings. Click on Open advanced settings. Go to the Advanced tab. Scroll to Advanced settings for connections to other computers. Make sure Access control is set to Full access.

2. If possible, try a different mouse or input device to rule out a hardware-related issue.

To move forward, could you additionally please share the following details with us?

• The operating system and version on both the local and remote devices.
• The TeamViewer version installed on both devices.
• Which TeamViewer module you are using on each side (e.g., TeamViewer Remote client, Host, QuickSupport, or the web client).
• Whether the cursor moves but clicks do nothing, or if the cursor does not appear at all.

Once you have checked access control and input device, and we have the details above, we'll be happy to guide you further.

Best regards,
Sophia