I cannot cancel my subscription!!! Legal Claim

galani

Dear TeamViewer Support,

I created a TeamViewer account while working for DG Agro and paid for the subscription using my personal PayPal account.

I have since left the company, the company ownership has changed, and I no longer have access to the company email associated with the TeamViewer account.

I recently became aware that the subscription may still be set for automatic renewal through my personal PayPal account. Since I no longer own or control the account, I kindly request cancellation of the subscription and removal of any payment authorization connected to my PayPal account.

I also I DEMAND a full refund for previous payment, which took place automatically through Paypal in September 2025 as different incidents were created at the time with no response from your side.

I want to file a legal claim regarding  this incident ASAP!

Ying_Q

Hi @galani,

We’re very sorry to hear about your experience. We understand how concerning this situation could be, especially when it involves personal payment details.

As this relates to billing and account ownership, we’re not able to review or resolve it directly here in the Community. That said, we do want to make sure your case is properly reviewed. Please send us a private message with any relevant details, such as invoice information or a support ticket ID if available, and we will ensure your case is forwarded to the responsible team for further investigation.

We also recommend reaching out to our support team directly, as they are best equipped to handle billing and cancellation requests securely.

We appreciate your patience and look forward to assisting you further.

Best,

Ying_Q