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Web Client not connecting remote for past 2 days!

fadeyi.femi

The web client isn't connecting, sometimes it gives session-limit error, even though this is literally the only session…

… other times it says the Main tab was closed (it is surely not)…

… but still other times, it just stays stuck on "Connection not ready" and never even shows a error message…

… it seems like the hand-off between the main web.teamviewer.com/devices panel and the web.teamviewer.com/Connect is failing.

The TeamViewer on remote device is fully up-to-date, and I can connect to it via Mobile… This problem is specifically with the Web client.

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.Carol.fg.

Hi @fadeyi.femi,
Thanks for giving it a try, and we're sorry to hear the steps we provided weren't enough to solve the problem.

Please reach out to our support teams directly via ticket for further investigation of the issue.

If you have any trouble opening the ticket, please private message me your account email and invoice number.

We thank you for your patience and understanding.
Best, Carol

fadeyi.femi

I restarted both local devices, the phone and the Windows PC where I'm using the Web Client.

I've waited 15 minutes, and I've just tried it again now - on first attempt, I get this error…

… as I've said repeatedly, this is almost surely a bug in the Web Client.

I haven't changed anything in my environment - if these issues in the Web Client continue, I'm going to cancel my subscription renewal and find another solution… at this point I'm paying a lot for absolutely nothing.

.Carol.fg.

Hi @fadeyi.femi,
Thanks for the quick reply and for all the information provided!

The TeamViewer Remote Access license has 1 "channel" that allows up to 3 concurrent sessions per channel (in tabs).
A channel is "from where" the session is started.
Example: the browser is a channel, and your mobile device is a different channel, so only one at a time can start the remote session, and once you open a session, that channel can hold up to 3 concurrent sessions.

If you try to open more than 3 sessions from the same channel (or try to use a second channel without closing the session on the other device), you will get the "session limit reached" error message.

I did a couple of tests on my side to replicate the issue:

Close the web client on the Windows 11 browser.
Turn off the mobile you usually use to double-check, you can turn it back on immediately, but wait 15 min before trying TeamViewer in your Windows 11 browser again.

Let us know if it fixes the issue for you. 🙂
Best, Carol

fadeyi.femi

To help the devs diagnose…

The initial behavior I observe is that the Web Client connection screen hangs at the "Ready to connect (secure connection)" state AFTER the yellow "Connecting…" status…

… but in this state, the connection just hangs forever…
… so then when I close this tab (which is perhaps connected in, but not engaging the user interface and is still unresponsive after several minutes), then any further connection attempts result in the other errors described above…

… eventually after hanging for long enough, the window displays the "Main tab was closed" message.

… if I try to connect then again, I get the status "The session with ****** (1) is finished (5:14)"… and it just hangs there also…

… if I then refresh the main tab (https://web.teamviewer.com/devices), then try a new connection, then this is when I get the "Session limit reached" error.

fadeyi.femi

The Web Client browser is Chrome Version 149.0.7827.53 (Official Build) (64-bit) running on Windows 11.

The remote device OS is Windows 11, running up-to-date full TeamViewer desktop client.

fadeyi.femi

I have TeamViewer Remote Access license with 2/3 endpoints used.
I only use 1 device to access normally (the Web Client)… sometimes I use the Mobile to double-check. There is definitely no open session actively connected to the remote device.. this is absolutely a bug in the Web Client.
Yes, I don't close the main tab - I've been using the Web Client for 4 years paying for over 1 year, I haven't changed anything in how I'm using the Web Client.. I will repeat, this is a bug, in the Web Client.

Thanks for the responses.

.Carol.fg.

Hi @fadeyi.femi,
Welcome to our Community, and thanks for sharing the error messages!

The session limit reached message appears when the concurrent connection limit for a license is reached.
Are you using TeamViewer with a commercial license or for personal use? Depending on your license, you can see where the session is still open, as explained in the article: Session limit reached

You mentioned that no other session is open, so there is a chance the connection got stuck, or it is still open on another device. Please double-check all the devices you use with TeamViewer, and if possible, restart the TeamViewer service on them.
If the issue persists after that, let us know.

Regarding the Main tab was closed, this message will appear when the web client tab is closed, the connections will automatically end too. You must keep the tab with the web client open, along with the tabs for the connections, for it to work.
What is the OS and browser that you're using?

We look forward to your reply!
Best, Carol

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