License Email

ACCTGCOMP

I paid my invoice even though my subscription was set to renew automatically, and now I’m locked out of my computer. I’m on a tight deadline and have already spent hours trying to get support with no response. I need this resolved urgently. Any ideas

Ying_Q

Hi @ACCTGCOMP,

Thank you for posting in the Community for help!

We understand that the payment for your invoice has been completed. Could you please also confirm whether the license has been successfully activated on your TeamViewer account? You may follow the steps in the License Activation article to activate the license.

If you encounter any error code during the activation process, please reach out the TeamViewer Support Team for further assistance.

We appreciate your patience and hope the activation goes smoothly.

Best,

Ying_Q