Charged but no account

Question

I deleted my remote access account last year, but my card was just charged for a renewal. Because the account is deleted, I cannot log into the support portal to open a ticket. Can a moderator please escalate this to the billing team?

Note the email address tied to the subscription is not the same as the address used for this account, but I've got all the information required.

Valeria DP · Answer

Hello @Rizzo Islam,

I would like to inform you that I have reviewed your request with our Support team, and they have confirmed that the requested changes have been implemented and the cancellation is currently being handled through the existing ticket (****1358)

Hoping your case will be resolved as soon as possible.

Your patience is appreciated.

Best regards,

Valeria

[Gelöschter Benutzer] · Answer

This is still unresolved. Can a Moderator please help me reach out to someone directly please? Right now, we have an account that was deleted in July 2025, but credit card is still being used to renew for a product that we do not use and there is no way to contact support because the account associated with this purchase has been deleted. We need to get this sorted ASAP so any help would be greatly appreciated. Next steps would be to ask our Credit Card company to issue a chargeback and recoup costs from Teamviewer. Thanks

Valeria DP · Answer

@Rizzo Islam

Yes, your response arrived.

I hope you have a resolution sooner.

All the best,

Valeria