Trial License of partner has expired, but partner has TeamViewer Quick Support.

I am trying to connect to a partner computer that is running TeamViewer Quick Support, but whenever I try to connect, I get a message saying "The Trial license of your connection partner has expired..."

The partner ID: [TeamVIewer ID removed by Moderator]

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Somesoftwareguy

@iainwels wrote:
Hello teehitch,
Is it maybe that you're client has downloaded teamviewer by himself and downloaded accidentally the trail version that is now expired.
I hope this helps,
Thank you for using teamviewer!

This doesnt help. What is the resolution to the issue?

iainwels

Hello teehitch,

Is it maybe that you're client has downloaded teamviewer by himself and downloaded accidentally the trail version that is now expired.

I hope this helps,

Thank you for using teamviewer!

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