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I 've a new mac and I did install teamviewer, but I cannot login, always that error.  Normally I do get a add to trusted devices mail but he doesn't arrive.

How can I force to get this mail ?  I did already uninstall / install, changed password, reset password.  Nothing helps, also I see my pc's via the web portal but I can't connect due to the fact my client can't login.


  • iainwels
    iainwels Posts: 121 ✭✭

    Hello tomdc,

    Maybe this is a dumb question but did you install the right teamviewer? if you have a license on teamviewer 11 than you cannot log in in teamviewer 10 or 12 (or otherways)

    I hope this helps,

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    If you found this helpfull please verify it as an solution, so it could help other people