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teamviewer My Google Authenticator codes aren’t working ios

Hi, after switching to a new iPhone and wiping the older phone the google authenticatior codes aren't working any more. Can you plase give me instructions on how to correct this problem? Thanks

Comments

  • Iain_wels
    Iain_wels Posts: 54 ✭✭

    Hello d_dimov16,

    Let me get this clear. Did you lose you're second authorisation?

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • My first authorisation was my user name and password and my second authorisation was my Google Authenticator app, but after switching to the new phone and downloading Google Authenticator and registering it throught Google 2 Step Verification process now the Google Authenticator app is running ang giving me codes that when I enter them on TeamViewer account it says that the code is incorect

  • Iain_wels
    Iain_wels Posts: 54 ✭✭

    Hello d_dimov16,

    Thats awfull! But i am sorry i don't think i can help you any here...

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • Reyhan
    Reyhan Posts: 270 Staff member 🤠

    Dear @d_dimov16

    Thank you for your post.

    I send you a private message with further information.

     @Iain_wels Thank you for your help. :smileyhappy:

    Best regards.
    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • Reyhan
    Reyhan Posts: 270 Staff member 🤠

    Dear @d_dimov16

    Thank you for your post.

    I send you a private message with further information.

     @Iain_wels Thank you for your help. :smileyhappy:

    Best regards.
    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan